Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Customer is RESPOSIBLE for ANY return shipping and charges, that being said it will not be the $12.00 shipping it will be whatever your shipping provider charges YOU. If it is a round-trip shipping MEANING RETURN AND THE SHIPPING BACK TO YOU the price to ship it back to you will be the $12.00 flat shipping along with whatever shipping provider, you choose to ship to Ditzy Blonde charges you. We do not provide return labels to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The Return & Exchange policy is shown below:

 

We offer returns and refunds for damaged or defective items only. If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item to request a return or refund.

Please note that we do NOT provide FREE returns or refunds for undamaged items. If a customer needs to return or exchange a product, they are responsible for the round-trip shipping fees, which may be higher than the order amount. We encourage customers to carefully review product descriptions and measurements before making a purchase to ensure that the item meets their needs and expectations. 

 

If you need to return a damaged or defective item, please contact our customer service team to initiate the return process. We may request additional information and/or photos of the item to verify the damage or defect. Once we receive the item and verify the damage or defect, we will issue a refund or send a replacement item at no additional cost to you.

Thank you for choosing our products.

To start a return, you can contact us at ditzyblondeboutiquee@gmail.com. we will give you instructions from there. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ditzyblondeboutiquee@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
You as the customer are responsible for the shipping charges to return and the shipping charges for the new item. WE DO NOT PROVIDE FREE SHIPPING ON RETURNS 

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at ditzyblondeboutiquee@gmail.com.